At SwirlPulse, we strive to provide exceptional digital marketing services to help your business grow and succeed online. We are committed to ensuring your satisfaction with our services. This Refund Policy outlines the terms and conditions under which refunds may be issued for services purchased from SwirlPulse.

Refund Eligibility

Consultation and Strategy Services

Consultation and strategy development services are non-refundable once the consultation has been conducted and/or the strategy has been delivered.

Monthly Service Packages

Refunds for monthly service packages (SEO, PPC, social media marketing, content creation) are evaluated on a case-by-case basis. To be eligible for a refund, you must notify us of your dissatisfaction within the first 14 days of the service period. Refund requests made after this period will not be considered.

One-Time Services

For one-time services, such as a specific campaign setup or website audit, refunds may be issued if the service has not yet been delivered. Once the service has been completed and delivered, no refunds will be issued.

Refund Process

Requesting a Refund

To request a refund, please contact our support team at [your support email] with the following details:

  • Your name and contact information
  • The service(s) for which you are requesting a refund
  • The reason for the refund request

Our team will review your request and respond within 5 business days.

Approval and Issuance of Refunds

If your refund request is approved, we will process the refund within 10 business days. Refunds will be issued to the original payment method used during the purchase. Please note that it may take additional time for the refund to appear in your account, depending on your financial institution’s processing times.

Non-Refundable Situations

Refunds will not be issued in the following situations:

  • Dissatisfaction due to factors outside our control, such as changes in search engine algorithms, social media policies, or third-party platform issues.
  • Failure to provide necessary information or cooperation required for the delivery of our services.
  • Misunderstandings or miscommunications regarding the scope of services provided.

Changes to This Refund Policy

SwirlPulse reserves the right to modify this Refund Policy at any time. Any changes will be posted on this page, and the date of the latest revision will be indicated at the top of the page. We encourage you to review this policy periodically to stay informed about our refund practices.

Contact Us

If you have any questions or concerns about this Refund Policy, please contact us at:

Email: contact@swirlpulse.com

Thank you for choosing SwirlPulse. We appreciate your business and are committed to providing you with the best possible service.